FAQ2021-05-06T17:02:32+00:00

Frequently Asked
Questions

About Smart Reno

What is Smart Reno?2021-05-06T17:15:55+00:00

Smart Reno helps you find and compare qualified and available contractors for your home renovation project.

How much does it cost to use Smart Reno for my renovation?2021-05-06T17:15:22+00:00

Submitting a project to Smart Reno is 100% free. The cost of our service is assumed by the contractors.

Are Smart Reno contractors licensed & insured?2021-06-04T16:34:49+00:00

When contractors join Smart Reno, they must demonstrate proof of insurance of at least $1,000,000 and provide evidence of professional certifications where required, in the jurisdictions they operate in.

How does Smart Reno qualify the Contractors?2021-06-04T17:11:05+00:00

All contractors that join Smart Reno undergo our verification process. This includes ensuring they have valid insurance and any licenses required in their area. We also monitor ratings and reviews of their past projects and remove any contractor that does not meet our standards.

How it works

Who will have access to my personal information?2021-05-06T17:36:11+00:00

We only share your contact information with the contractors you’re matched with so they can contact you directly. Our Privacy Policy provides complete transparency on how we use your personal information.

How can I provide you with feedback once my project is complete?2021-05-06T15:23:09+00:00

Your satisfaction is our top priority. You will receive feedback requests by email throughout the renovation process. At the end of your project, will ask you to rate your contractor and provide comments. These will be added to the contractor’s profile. You can also share your feedback with our customer service team. Your feedback will help us better qualify contractors and help future Smart Reno customers make better decisions.

I’ve matched with a contractor but haven’t heard anything. What should I do?2021-05-06T15:22:30+00:00

If you have been matched with a contractor and haven’t heard from them in one business day, we recommend calling them directly.

Who should I contact if problems arise during my project?2021-06-04T17:13:22+00:00

Renovations can be stressful, and most projects do not go 100% according to plan. Having a good contract can help you plan ahead on how to handle problems if they do arise.

Before making any payments, we recommend signing a contract with clear payment milestones tied to construction milestones; The contract should describe an agreement between you and the contractor on how disputes will be handled and resolved if they do arise.

For any issues during construction, we recommend you first speak with your contractor to resolve them. If you are unable to resolve the matter, please contact our customer support team and depending on the situation, we can refer you to the appropriate resources in your province. Please note that we can only help with communications but are not responsible for resolving disputes, since the contract is an agreement between you and your contractor.

How many calls should I expect?2021-05-06T15:05:53+00:00

Every project is unique, but on average our customers receive between 3 and 5 calls from contractors. When matched with a contractor, you will receive an email with their contact details so you have the option to contact them directly.

What happens when I submit my project?2021-05-06T14:58:56+00:00

We will review the timeline and category of your project and identify contractors that are both available and qualified to do it. Those qualified contractors will contact you directly in order to better understand your project and provide you with a quote. From this point, you’re able to coordinate next steps directly with your chosen contractor. We will be available throughout your entire project to assist you whenever you need it.

How do you select the contractors that best suit my needs?2021-05-06T14:57:39+00:00

Using our history of over 200,000 projects, we use a combination of live project experts and a proprietary matching system to find contractors that are the right fit for you that fit your desired project timeline. The contractors will be in your local area and available when you need them.

Do I have to choose one of the proposed contractors?2021-06-04T17:14:50+00:00

The contractors we refer for your project have gone through our verification process as described here. No verification process is 100% perfect, and we recommend doing your own due diligence where possible. The decision for which contractor to work with is yours, and there is no obligation to choose any of the contractors we match you with. Once you do select a contractor, whether it’s within our network or outside of it, simply let us know so we can close the quoting process for other pros.

How do I submit my renovation project?2021-05-06T14:53:18+00:00

You can submit your renovation project directly on our website by clicking Find a Contractor. We’ll ask you a few questions to describe your project.

Home renovations

How do I learn more about kitchen renovations?2021-05-06T17:28:00+00:00

The kitchen is the heart of a household, and a kitchen reno is a big deal! That’s why we have a whole page dedicated to helping you plan your kitchen renovation.

How do I learn more about bathroom renovations?2021-05-06T17:27:23+00:00

Your bathroom should be a sanctuary. We have all the info you need to plan your bathroom renovation and find the perfect contractor.

How do I learn more about basement renovations?2021-05-06T17:26:40+00:00

Unfinished basement? No problem! Check out our basement renovation hub to find answers to all your basement renovation questions.

How do I learn more about outdoor renovations?2021-05-06T17:25:53+00:00

Let us help you transform the outside of your home; you can find information on Doors & Windows, Exterior Siding, Foundations, Landscaping, Masonry, and Roofing projects.

Can you connect me with a general contractor?2021-05-06T17:24:05+00:00

We sure can! More complex projects need a general contractor to oversee them; you can find more information on our General Contractor hub.

Can you connect me with a general handyman?2021-05-06T17:23:15+00:00

We can! Check out our Handyman page for more information on these types of projects.

What if I want to do a home extension?2021-05-06T17:21:31+00:00

If you’re not sure where to start planning your home extension, check out our Home Extension page! It’s a great place to understand your project before you request your contractor quotes.

Can I submit smaller projects like painting and flooring?2021-05-07T19:52:09+00:00

You can submit interior projects including Painting, Flooring, Electricity, Doors & Windows, and other Interior Projects. Check out the respective pages to learn more about the planning process.

Is there a minimum size of project that Smart Reno will accept?2021-05-06T17:18:40+00:00

There is no minimum project size for your renovation projects.

Financing

How do I pay for my renovation?2021-05-06T17:48:45+00:00

Each contractor is slightly different, but payment options might include cash, check, e-transfer, or credit cards.

Do you offer financing options?2021-05-06T17:32:40+00:00

Smart Reno is powered by RBC Ventures, a subsidiary of The Royal Bank of Canada. RBC offers multiple financing options to help make your renovation dreams a reality. Visit our Financing page to learn more.

I don’t currently bank with RBC. Can I still get financing for my renovation from them?2021-04-29T16:03:06+00:00

Yes, RBC offers many different financing options whether you currently bank with RBC or not. You can talk to an advisor by calling 1800-769-2511 to learn about the best options for you and your project.

How do I know how much my renovation will cost?2021-04-29T16:01:05+00:00

If you’re not sure how much your reno will cost, you can get an estimate using our Renovation Cost Estimator

Do I have to use a Smart Reno contractor to access RBC financing?2021-05-07T13:57:18+00:00

Absolutely not. If you have already found a contractor and are now looking at your financing options, you can speak to one of our RBC financial advisors today by calling 1-800-769-2511. They can help walk you through all the options available to you.

Do I have to choose RBC financing if I do my renovation with a contractor I found using Smart Reno?2021-04-29T15:59:10+00:00

No. While our goal is to help make your renovation journey as easy as possible, including helping you finance your project, you are not required to finance your project with RBC to be able to use a Smart Reno contractor.

For contractors

Is the service for me if I am booked up in the coming weeks or months?2021-05-06T15:41:02+00:00

Absolutely. Projects we receive have different desired timelines, from within the current month up to weeks or months in advance. This allows you to continue booking up your calendar for the rest of the year. Understanding the timeline from the initial project description can also help with filling in your schedule when one of your own projects has been postponed.

How do I know if there are clients looking for my type of expertise or in my territory?2021-05-07T03:06:01+00:00

Our network currently receives a wide variety of projects requiring General Contractors and Specialty Contractors, and our clients are located across Canada. The volume of projects submitted is consistently rising, so we are able to provide various potential projects to our contractors no matter your location.

What does my Smart Reno membership include?2021-05-07T03:11:13+00:00

When you join the Smart Reno network, your clients will know that you are a high-quality and trustworthy contractor. With your membership, you will receive qualified leads for your specialty in your region as well as personalized service and support from your dedicated Account Manager.

How will I get notified about new projects?2021-05-06T15:39:25+00:00

You will be notified of new projects via email. Within each email, you can follow a link to your Dashboard to Accept or Reject each project.

What happens if I don’t respond to a project?2021-05-07T03:12:30+00:00

In the short term, nothing. In the long term, our algorithm will think that you are not looking at the projects and will decrease your rating. This will move you down the priority list for projects and decrease the number of leads you receive. This is why it is important to reject projects when you are not interested or cannot accept them.

Can I decline a project?2021-05-06T15:37:25+00:00

Yes you can decline projects. If you know you won’t be able to accept new projects for a while, let your account manager know. They will set your status to inactive, which will preserve your rating.

How many contractors can submit quotes for a single project?2021-05-06T15:36:38+00:00

The maximum number of contractors able to quote for the same project is five. However, our average quotes per project in the last few years is three. There are many ways to stand out from the competition, such as communicating quickly with your clients, following up after quotes are sent, and offering great customer service.

What happens once I am qualified as a Smart Reno contractor?2021-05-06T15:36:06+00:00

When you join the Smart Reno network, you will be assigned an Account Manager who will be assisting you in setting up your profile, which includes selecting the categories of projects you are interesting in receiving and the regions where you are available to work. New projects coming in that match your profile will be sent to you. You will then decide which projects correspond to your preferences and availability.

How much does Smart Reno cost?2021-05-07T03:15:35+00:00

There are various plans that are offered to contractors in our network. Please contact us to learn more about our service.

How can I be considered for projects?2021-05-07T03:16:22+00:00

In order to have the opportunity to be recommended to potential clients that contact us to realize their project, you must be part of our network of verified contractors. Please contact us to start the qualification process.

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